Office Info

Office Hours
Appointments
Do I stay with my child during the visit?
Payment and Fees
Payment Options
Our Office Policy Regarding Dental Insurance

Office Hours

Monday: 9:00 a.m. - 5:00 p.m.
Tuesday thru Thursday: 8:00 a.m. - 5:00 p.m.

In the event of inclement weather, please contact the practice phone line (513-771-5231) to determine any changes to normal office hours.

Appointments

Our staff will attempt to schedule your child's appointment at your convenience as time permits. Please keep in mind that in our practice we cannot schedule all appointments after school. Dental appointments are an excused absence. Young children should be seen in the morning because they are ”fresh.” This will allow us to spend more time with them. School-aged children who require treatment should also be seen in the morning for the same reason. Remember that regular preventive dental care will keep dental visits to a minimum. Efficient scheduling is an important part of the dental office experience. Please click on the following link to print out and read our appointment policy: Appointment Policy

Do I stay with my child during the visit?

At your child's first visit we welcome parents to join us in our treatment areas. Studies, and our experience, have shown that this is an important time for building trust between your child and our staff. At future visits we ask that you allow our staff to accompany your child. Most children over the age of three react positively when allowed to experience their dental visit on their own.

Payment and Fees

Our fees are in keeping with those in our area and we feel more than fair in relation to the services and the facility we provide for our patients. We believe in prevention of dental disease, which is not costly. We will give total estimates in advance whenever possible.

We offer the following methods of payment: credit card, cash, check, CareCredit or short term payment plans.

Our primary objective is to complete your child's treatment as quickly as possible and in as few appointments as possible. We will do this regardless of the payment method you select.

Payment Options

Our primary objective is to complete your child’s treatment comfortably and in as few appointments as possible. We will do this regardless of the payment method you select. Total estimates will be provided whenever possible. Because we offer a variety of payment options, our staff can assist you in finding a convenient method of payment.

Total Fee - Total fees paid in cash on or before first appointment will receive a 5% discount for cash, check, or a 3% discount with a credit card.

Interest Free with CareCredit - You may choose 6 or 12 month interest free payment plan for transactions over $200. A 24 month payment plan is available with a low fixed interest rate.

Payment Plans - Please speak to our accounting department to discuss special arrangements.

We currently offer service for: Master Card, VISA, Discover, and American Express.

Our Office Policy Regarding Dental Insurance

If we have received all of your insurance information on the day of the appointment, we will be happy to file your claim for you. You must be familiar with your insurance benefits, as we will collect from you the estimated amount insurance is not expected to pay. By law your insurance company is required to pay each claim within 30 days of receipt. We file all insurance electronically, so your insurance company will receive each claim within days of the treatment. You are responsible for any balance on your account after 30 days, whether insurance has paid or not.

PLEASE UNDERSTAND that we file dental insurance as a courtesy to our patients. We do not have a contract with your insurance company, only you do. We are not responsible for how your insurance company handles its claims or for what benefits they pay on a claim. We can only assist you in estimating your portion of the cost of treatment. We at no time guarantee what your insurance will or will not do with each claim. We also cannot be responsible for any errors in filing your insurance. Once again, we file claims as a courtesy to you.

Fact 1 - NO INSURANCE PAYS 100% OF ALL PROCEDURES
Dental insurance is meant to be an aid in receiving dental care. Many patients think that their insurance pays 90%-100% of all dental fees. This is not true! Most plans only pay between 50%-80% of the average total fee. Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage, or the type of contract your employer has set up with the insurance company.

Fact 2 - BENEFITS ARE NOT DETERMINED BY OUR OFFICE
You may have noticed that sometimes your dental insurer reimburses you or the dentist at a lower rate than the dentist's actual fee. Frequently, insurance companies state that the reimbursement was reduced because your dentist's fee has exceeded the usual, customary, or reasonable fee ("UCR") used by the company.

A statement such as this gives the impression that any fee greater than the amount paid by the insurance company is unreasonable, or well above what most dentists in the area charge for a certain service. This can be very misleading and simply is not accurate.

Insurance companies set their own schedules, and each company uses a different set of fees they consider allowable. These allowable fees may vary widely, because each company collects fee information from claims it processes. The insurance company then takes this data and arbitrarily chooses a level they call the "allowable" UCR Fee. Frequently, this data can be three to five years old and these "allowable" fees are set by the insurance company so they can make a net 20%-30% profit.

Unfortunately, insurance companies imply that your dentist is "overcharging", rather than say that they are "underpaying", or that their benefits are low. In general, the less expensive insurance policy will use a lower usual, customary, or reasonable (UCR) figure.

Fact 3 - DEDUCTIBLES & CO-PAYMENTS MUST BE CONSIDERED
When estimating dental benefits, deductibles and percentages must be considered. To illustrate, assume the fee for service is $150.00. Assuming that the insurance company allows $150.00 as its usual and customary (UCR) fee, we can figure out what benefits will be paid. First a deductible (paid by you), on average $50, is subtracted, leaving $100.00. The plan then pays 80% for this particular procedure. The insurance company will then pay 80% of $100.00, or $80.00. Out of a $150.00 fee they will pay an estimated $80.00 leaving a remaining portion of $70.00 (to be paid by the patient). Of course, if the UCR is less than $150.00 or your plan pays only at 50% then the insurance benefits will also be significantly less.

MOST IMPORTANTLY, please keep us informed of any insurance changes such as policy name, insurance company address, or a change of employment.